Confidentiality and impartiality procedure is the procedure in which the trade secrets of all customers that businesses serve are protected. The business is obliged to keep all information and documents from its customers confidential. Evaluation of the data extracted from the services offered should also take place in an impartial manner. This confidentiality and impartial attitude is valid for all units of the business, both business management and personnel, and the business continues all its activities by adopting this principle.
We can consider the "confidentiality" part in the confidentiality and impartiality procedure in two different dimensions. The first dimension is the legal dimension; The protection of all secrets kept confidential within the procedure takes place within the legal scope; This shows that the business is bound by the principles of law. Said secrets can only be shared with the relevant persons, provided that the legal authorities are informed of the customer. While sharing, the identity of the person or persons requesting the information is kept confidential. Except for the confidentiality and impartiality procedure, every information and document received from the customer remains within the boundaries of the enterprise and is not shared with individuals or organizations. Visitors who come to the business for internship, supervision or similar reasons, regardless of their location, are obliged to hide the data they witness in the environment and not to share them with a third party or institution.
Another dimension is the ethical dimension arising from data protection. Every institution that implements the confidentiality and impartiality procedure means that it undertakes the responsibility for the commercial information of its customers. Every business that adheres to this procedure keeps its customers' trade secrets safe. When evaluated from the point of view of the institution, this indicates that that institution continues its activities with a moral point of view. The business prevents the access of persons who are not responsible for the records, reports or minutes of its customers, and prevents the violation of confidentiality in accordance with the confidentiality and impartiality procedure. Thus, possible conflicts of interest are prevented. The client of the institution, which adheres to the confidentiality and impartiality procedure, knows that the institution has a transparent operation during the work. The fact that trade secrets are not shared with anyone by staying within the organization makes the business valuable for the customer as well. As a result, a bond of trust is established between the institution and the customer. It is very important in this respect that all data are kept confidential and adhered to the confidentiality and impartiality procedure, even in case of any conflict of interest encountered during the working period.
The conclusions drawn from the services provided are subject to evaluation. Here, too, the “impartiality” part of the confidentiality and impartiality procedure comes into play. The objective attitude taken while making the evaluations shows that the company is committed to its work with a sense of responsibility towards the companies it currently serves and will serve, and also towards the people working within these companies. The objective attitude we mentioned does not allow the results to be manipulated and allows them to be delivered to the customer as they were concluded. It is important to be consistent and unbiased in the principle of confidentiality and impartiality of the procedure. Evaluation on equal terms comes first in line with the principle of impartiality. In a possible situation that may jeopardize impartiality, the business acts on the basis of confidentiality and impartiality and takes the necessary actions.
A bond of trust based on ethical norms and fairness is formed between each business-customer signing the confidentiality and impartiality procedure, and both parties undertake to abide by the confidentiality and impartiality procedure.